Return & Refund Policy
Last Updated: September 10, 2026
Thank you for choosing our products and services. We specialize in wholesale and OEM nail products, and we are committed to providing reliable products and professional service to our customers.
Due to the customized and wholesale nature of our products, please carefully review the following Return & Refund Policy before placing an order.
1. Wholesale & OEM Orders
Our business primarily focuses on wholesale and OEM orders. For OEM and customized products, we will communicate and confirm all relevant details with the customer before production begins, including but not limited to:
Product specifications and quantities,Colors, sizes, materials, and designs Logos, packaging, and labeling, Artwork and other customization requirements.
Production details and other agreed specifications
Production will only begin after the relevant OEM details have been confirmed by the customer.
Once production has started based on the confirmed specifications, the order cannot be canceled or returned due to a change of mind, incorrect customer-provided information, or other reasons unrelated to product quality or our error.
2. Quality Inspection
We take product quality seriously. Before shipment, all finished products undergo 100% quality inspection to ensure that the products meet the confirmed order specifications and our quality standards.
We also take appropriate protective measures during packing and shipping to reduce the risk of damage during transportation.
3. Non-Returnable and Non-Refundable Situations
Due to the wholesale and customized nature of our products, we do not accept returns or refunds without a valid reason.
Returns or refunds will generally not be accepted in the following situations:
The customer changes their mind after production has started or the order has been completed.
The customer no longer needs the products.
The customer provides incorrect or incomplete information for an OEM order.
The customer requests changes to confirmed specifications after production has started.
The products meet the specifications and requirements confirmed before production.
Minor differences in color, texture, size, or appearance that are within reasonable production tolerances.
Damage caused by improper handling, storage, installation, or use after delivery.
4. Products with Quality Issues or Errors Caused by Us
If the products have a confirmed quality issue or an error caused by us, please contact us as soon as possible after receiving your order.
Depending on the situation, we may provide one of the following solutions:
Replacement or reshipment of the affected products; Or A refund for the affected products.
If a replacement or reshipment is agreed upon, we will arrange the shipment according to the specific circumstances of the order.
To help us investigate and resolve the issue efficiently, customers may be required to provide clear photos, videos, or other relevant evidence showing the problem.
5. Products Damaged During Shipping
We take reasonable precautions to protect products during transportation. If products arrive damaged, please contact us promptly after delivery and provide photos or videos of:
The damaged products
The product packaging
The outer shipping package
Any visible damage to the package
We will review the situation and determine an appropriate solution based on the circumstances.
6. How to Request a Return or Refund
If you believe that an issue with your order was caused by a product quality problem or an error on our part, please contact us at sales@isalands.com and provide:
Your order number
A description of the issue
Photos and/or videos of the affected products.
Any other information that may help us evaluate the issue.
Please do not return any products without receiving prior confirmation from us. Unauthorized returns may not be accepted.
7. Refund Processing
If a refund is approved, the refund will generally be issued to the original payment method used for the order. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
For partial product defects or issues affecting only part of an order, we may provide a partial refund or replacement for the affected products rather than a full order refund.
8. Final Decision
Because our products are primarily supplied on a wholesale and OEM basis, each order may involve specific customization and production requirements. We reserve the right to review each return or refund request based on the confirmed order details, production records, quality inspection results, and the specific circumstances of the case.
By placing an order with us, you acknowledge and agree to this Return & Refund Policy
Thank you for choosing our products and services. We specialize in wholesale and OEM nail products, and we are committed to providing reliable products and professional service to our customers.
Due to the customized and wholesale nature of our products, please carefully review the following Return & Refund Policy before placing an order.
1. Wholesale & OEM Orders
Our business primarily focuses on wholesale and OEM orders. For OEM and customized products, we will communicate and confirm all relevant details with the customer before production begins, including but not limited to:
Product specifications and quantities,Colors, sizes, materials, and designs Logos, packaging, and labeling, Artwork and other customization requirements.
Production details and other agreed specifications
Production will only begin after the relevant OEM details have been confirmed by the customer.
Once production has started based on the confirmed specifications, the order cannot be canceled or returned due to a change of mind, incorrect customer-provided information, or other reasons unrelated to product quality or our error.
2. Quality Inspection
We take product quality seriously. Before shipment, all finished products undergo 100% quality inspection to ensure that the products meet the confirmed order specifications and our quality standards.
We also take appropriate protective measures during packing and shipping to reduce the risk of damage during transportation.
3. Non-Returnable and Non-Refundable Situations
Due to the wholesale and customized nature of our products, we do not accept returns or refunds without a valid reason.
Returns or refunds will generally not be accepted in the following situations:
The customer changes their mind after production has started or the order has been completed.
The customer no longer needs the products.
The customer provides incorrect or incomplete information for an OEM order.
The customer requests changes to confirmed specifications after production has started.
The products meet the specifications and requirements confirmed before production.
Minor differences in color, texture, size, or appearance that are within reasonable production tolerances.
Damage caused by improper handling, storage, installation, or use after delivery.
4. Products with Quality Issues or Errors Caused by Us
If the products have a confirmed quality issue or an error caused by us, please contact us as soon as possible after receiving your order.
Depending on the situation, we may provide one of the following solutions:
Replacement or reshipment of the affected products; Or A refund for the affected products.
If a replacement or reshipment is agreed upon, we will arrange the shipment according to the specific circumstances of the order.
To help us investigate and resolve the issue efficiently, customers may be required to provide clear photos, videos, or other relevant evidence showing the problem.
5. Products Damaged During Shipping
We take reasonable precautions to protect products during transportation. If products arrive damaged, please contact us promptly after delivery and provide photos or videos of:
The damaged products
The product packaging
The outer shipping package
Any visible damage to the package
We will review the situation and determine an appropriate solution based on the circumstances.
6. How to Request a Return or Refund
If you believe that an issue with your order was caused by a product quality problem or an error on our part, please contact us at sales@isalands.com and provide:
Your order number
A description of the issue
Photos and/or videos of the affected products.
Any other information that may help us evaluate the issue.
Please do not return any products without receiving prior confirmation from us. Unauthorized returns may not be accepted.
7. Refund Processing
If a refund is approved, the refund will generally be issued to the original payment method used for the order. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
For partial product defects or issues affecting only part of an order, we may provide a partial refund or replacement for the affected products rather than a full order refund.
8. Final Decision
Because our products are primarily supplied on a wholesale and OEM basis, each order may involve specific customization and production requirements. We reserve the right to review each return or refund request based on the confirmed order details, production records, quality inspection results, and the specific circumstances of the case.
By placing an order with us, you acknowledge and agree to this Return & Refund Policy
