Shipping Policy

Last Updated: September 10, 2026.

 1.Overview

Thank you for shopping with Guangzhou Isaland Cosmetics Co., Ltd. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order on [yourstore.com] (the "Site"), you agree to the terms below.

2. Order Processing Time
- All orders are processed within 3–7 business days (Monday–Friday, excluding holidays,not including OEM/ODM Products) after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons (e.g., Black Friday, Christmas, Chinese New Year), processing may take longer. We will notify you of any significant delays.

3. Shipping Methods & Delivery Time
We ship worldwide from our warehouse in China. Estimated delivery times after dispatch:


Delivery times are estimates and may vary due to customs clearance, carrier delays, or force majeure events.

 4. Shipping Costs

- Shipping fees are calculated at checkout based on destination, weight, and chosen shipping method.
- Free shipping may be available for orders over a certain amount. Please check the banner or checkout page for current promotions.
- Any customs duties, taxes, or import fees are the responsibility of the customer.

 5. Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your package via the carrier's website or the tracking link provided.
- If you do not receive tracking information within 7business days, please contact us.(only for air shipment).

  6. Customs, Duties & Taxes
- International orders may be subject to customs duties, import taxes, or VAT imposed by the destination country.
- These charges are **not included** in the product price or shipping fee and are the customer's responsibility.
- We are not responsible for delays caused by customs inspections or clearance procedures.
- If a package is refused or abandoned due to unpaid customs fees, no refund will be issued.

7. Undeliverable & Lost Packages

- Please ensure your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If a package is returned to us due to an incorrect address or failed delivery, we will contact you to arrange reshipment. Additional shipping fees may apply.
- If your package is lost in transit, please contact us. We will work with the carrier to investigate and, where applicable, offer a replacement or refund.

 8. Damaged or Missing Items
- If your order arrives damaged or with missing items, please contact us within **7 days** of delivery with photos and your order number.
- We will review the issue and arrange a replacement or refund as appropriate.

9. Split Shipments
- If your order contains multiple items, we may ship them separately to ensure faster delivery. You will not be charged extra shipping fees for split shipments.

10. Shipping Restrictions

- Some products (e.g., nail products containing flammable or restricted chemicals) may not be shippable to certain countries or regions due to local regulations.
- If your order cannot be shipped to your location, we will notify you and issue a full refund.

11. Contact Us

For any shipping-related questions, please contact us at:
- Company: Guangzhou Isaland Cosmetics Co., Ltd
- Email: sales@isalands.com 
- Address: Rm 1410, No.37, South Fangcun Avenue, Liwan District.Guangzhou